Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If the shipping box was damaged and the item was damaged, you will need to provide a photo of the damaged box.

Certain types of items cannot be returned, like sealed goods (such as paint, clay, markers), and oversized items.  Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@nobelarts.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@nobelarts.com

Clearance items are deeply discounted, ranging from 50% to 80% off. Because of this, all items marked "Final Sale" in the clearance section are non-refundable.

For clearance items sold due to imperfections, any flaws will be clearly listed in the product description. By purchasing these items, the buyer acknowledges and accepts these conditions.