We live and work in Montreal, Canada. We do not have a retail storefront. Please get in touch if you'd like to pick up locally from our warehouse. We plan to open up a space for artists to try our products and paint. Stay tuned!

Yes - only if your order has not been packed. Please contact us immediately at support@nobelarts.com so that we can have it sorted out for you!

Visa, Visa Debit, Mastercard, Discover, Diner's Club, Shop Pay, Apple Pay, Google Pay, Interac, Sezzle (4-Interest free payments).

You will be charged in Canadian Dollars at market rate.

Please check your spam mail as automated e-mails tend to get lost. Please also check if the payment went through. If you still need help, please e-mail us at support@nobelarts.com so that we can help you!

Please refer to our shipping policy.

It will take 1-3 business days to process your order, after which we will ship it out. Depending on where you live, orders may take up to 2 weeks to arrive, or as soon as 2 days!

Once the order is placed, you will receive a confirmation when the order is processed. You will then receive a separate e-mail with a tracking number that you will be able to use to track the package on the Shop App or on the courier's website.

Returns are free for orders over $150, otherwise a 5% restocking fee will apply.

We do not accept exchanges.

It may take up to 5 business days to process a return, after which we will send you a shipping label. Once we receive the package, we will issue you a refund to your original form of payment. Refund time will vary depending on the financial institution.

We will be adding bulk sale discounts to our website in the future. For the moment, if you are a school, reseller, or gallery owner, feel free to reach out to us at sales@nobelarts.com and we can create a wholesale account for you!

It’s a paid, annual subscription for artists who want more from their craft. You get exclusive perks like stackable discounts, lower shipping thresholds, early access to new products, and member-only deals, all while joining a community of creators who live for their art.

Any artist - beginner or pro - can sign up. It’s built to get you the supplies you need with discounts, lower free shipping thresholds, and access to a creative community.

• 10% off everything, stackable with other offers, all year
• 20% off your first purchase as a new Patron
• Free shipping on orders over $75 (Canadian addresses only; international orders may not qualify)
• Early access to product launches
• Member-only promotions for extra savings
• More perks coming soon!

Your 10% off applies to every purchase, stacks with most promotions, and is automatically applied at checkout. No codes, no hassle.

New Patrons get 20% off their first order after signing up. It’s a one-time thank-you for joining. You can find this one-time-code in your account section.

Orders over $75 ship free to Canadian addresses. Outside Canada, standard shipping rates apply, but we’re working on more perks that apply outside Canada as well.

Click here, add it with your purchase, and your benefits kick in immediately! The membership renews every year - You’ll get a heads-up before it auto-renews at the current rate.

Yes. Opt out of auto-renewal anytime before your renewal date via your account or by contacting Nobel Arts support. Cancellation stops future charges but doesn’t refund the current year.

But trust us, you’ll want to stay!

1. Are benefits transferable?
   → Nope. Perks are for the registered member only, tied to your account for personal use.
2. Can terms or benefits change?
   → Yes, but we’ll notify you via email or the Nobel Atelier platform if benefits, pricing, or terms shift.
3. How do I hear about member-only deals?
   → Promotions hit your inbox, the Nobel Atelier community platform, or member-only website sections. Opt in to emails at signup to stay in the loop.