any questions?
WHERE ARE YOU BASED?
We live and work in Montreal, Canada. We do not have a retail storefront. Please get in touch if you'd like to pick up locally from our warehouse. We plan to open up a space for artists to try our products and paint. Stay tuned!
I MADE A MISTAKE. CAN I CHANGE MY ORDER?
Yes - only if your order has not been packed. Please contact us immediately at support@nobelarts.com so that we can have it sorted out for you!
WHAT PAYMENT METHODS DO YOU ACCEPT?
Visa, Visa Debit, Mastercard, Discover, Diner's Club, Shop Pay, Apple Pay, Google Pay, Interac, Sezzle (4-Interest free payments).
WHICH CURRENCY WILL I BE CHARGED IN?
You will be charged in Canadian Dollars at market rate.
I NEVER RECEIVED A CONFIRMATION E-MAIL. WHAT SHOULD I DO?
Please check your spam mail as automated e-mails tend to get lost. Please also check if the payment went through. If you still need help, please e-mail us at support@nobelarts.com so that we can help you!
WHAT IS YOUR SHIPPING POLICY?
Please refer to our shipping policy.
HOW LONG DOES IT TAKE TO SHIP MY ORDER?
It will take 1-3 business days to process your order, after which we will ship it out. Depending on where you live, orders may take up to 2 weeks to arrive, or as soon as 2 days!
HOW CAN I TRACK MY PACKAGE?
Once the order is placed, you will receive a confirmation when the order is processed. You will then receive a separate e-mail with a tracking number that you will be able to use to track the package on the Shop App or on the courier's website.
DO YOU ACCEPT RETURNS?
Returns are free for orders over $150, otherwise a 5% restocking fee will apply.
CAN I EXCHANGE AN ITEM?
We do not accept exchanges.
HOW LONG DOES IT TAKE TO PROCESS A RETURN?
It may take up to 5 business days to process a return, after which we will send you a shipping label. Once we receive the package, we will issue you a refund to your original form of payment. Refund time will vary depending on the financial institution.
I WANT TO ORDER IN BULK. DO YOU OFFER DISCOUNTS?
We will be adding bulk sale discounts to our website in the future. For the moment, if you are a school, reseller, or gallery owner, feel free to reach out to us at sales@nobelarts.com and we can create a wholesale account for you!