Shipping Fees
Flat rate of 20$, Oversized items flat rate of 40$
Free shipping & returns for orders over 150$. If your order was under 150$, there will be a 20$ restocking fee.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at fcart@fcart.ca. Please note that returns will need to be sent to the following address:
4006 ch. du Bois-Franc, Saint-Laurent, QC, H4S 1A7
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at fcart@fcart.ca.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If the shipping box was damaged and the item was damaged, you will need to provide a photo of the damaged box.
Exceptions / non-returnable items
Certain types of items cannot be returned, like sealed goods (such as paint, clay, markers), and oversized items. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
All items 40% off or more are FINAL SALE.
If more than 15 business days have passed since we’ve approved your return, please contact us at fcart@fcart.ca.